Unit 6: MANAGING CONFLICT!ow!!!!!
Hmmm This week i am learning what is MANAGING CONFLICT!!!! and to manage conflict!!!
definition of conflict:
Conflicts involve struggles, disagreements, disputes or quarrels. Conflict arises when two or more groups perceive that their needs, interests, views, values or goals are incompatible. More precisely, conflict occurs when the actions of one party taken to reach his/her goals prevented or interfered with the actions taken by another party to reach his/her goals defined as “an action that is incompatible with another action.
Basic Concepts Underlying Conflict:
Needs: What you want in a conflict; usually fundamental in nature; intangible like security, safety, identity, or recognition, etc.
Interests:
What you want to achieve in the conflict
Values:
Values are fundamental beliefs that are non-negotiable.
Types of Conflict
Relationship Conflict: it is caused by poor communication
Data conflict: it is caused by lack of information
Interest based conflict: Interest conflicts are caused by competition over perceived incompatible needs.
Structural conflict: Structural conflicts are usually caused by forces external to the people in dispute. Structural conflicts are caused by negative patterns of behaviour or interaction
Value based conflict:Value-based conflicts are caused by perceived or actual incompatibility in values, goals and worldview.
Conflict Management Styles Questionnaire
For each conflict in the following list, indicate which of the two alternatives you would most likely do. Circle A or B of the statement that is most like what you would do. Even if you might not do either A or B, select the action that would be most likely to happen.
1. You and your sibling (or parents) both want to use the computer at the same time.
A I would give up wanting it; no questions asked.
B I would try to force the other party to let me use the computer first.
2. You were upset with a friend for not doing her share of the work for a project. In effect, you did the entire project by yourself.
A I would not tell her how I feel but I would give up on her as a good friend.
B I would listen carefully to my friend’s reasons, and if his reasons were good, I would not let the tutor know that she hasn’t done a thing.
3. You and a classmate both want to use the printer at the same time.
A I would give in to my classmate and write her off as a friend.
B I would ask to solve the problem by suggesting that one person prints the documents for both of us. In the end, both of us wait the same amount of time.
4. You and a classmate both don’t want to be the presenter for the group.
A I would give in to my classmate and write her off as a friend.
B I would compromise by working out an arrangement for alternating the role of presenters for future presentations.
5. You and your friend both are deciding where to go for dinner.
A I would try to force my friend to go where I want to eat even if this will upset her.
B I would listen carefully to my friend and if she is able to convince me, I would let her have her way because a good friend is important.
6. You and your classmate are working on a group project. Both of you want to draw the illustrations, neither wants to write the report.
A I would insist on drawing the illustrations, not caring if she was angry or upset with me.
B I would compromise by agreeing for each of us to draw half the illustrations and write half the report.
7. Your neighbour told you to clean the drain outside your house as the dead leaves can harbour mosquito breeding grounds. You see no reason why you should be the one doing all the hard work when it is a common drain.
A I tell my neighbour to clean the drain himself if the dead leaves are bothering him.
B I would ask for both of us to work on cleaning the drain together since it is a common drain that lies between both your properties.
8. You and your date are going to a movie. You have been dying to watch “Superman” but your date insists on watching “Pirates of the Caribbean”.
A I would choose to watch “Pirates of the Caribbean” because my relationship with my date is important.
B I would suggest that both of watch the animated film “Cars” instead.
9. Your colleague told several other people some unflattering information about you.
A I would listen carefully to why he said those negative things about me, and if his reasons were more valid, I would forgive him.
B I would try to solve the problem by asking my colleague what happened and work out an agreement where you will discuss differences openly.
10. You believed that you did most of the work on a joint project; so did your colleague.
A I would compromise by agreeing that we both did half.
B I would try to solve the problem by reviewing each aspect of the paper and decide who had done how much on that aspect.
SCORING INDEX
Circle the letters below that you circled on each question. Then total the number of letters circled in each column.
| Question | Turtle | Shark | Teddy Bear | Fox | Owl |
| 1 | A | B | | | |
| 2 | A | | B | | |
| 3 | A | | | B | |
| 4 | A | | | | B |
| 5 | | A | B | | |
| 6 | | A | | B | |
| 7 | | A | | | B |
| 8 | | | A | B | |
| 9 | | | A | | B |
| 10 | | | | A | B |
| Total | 1 | | 3 | 2 | 4 |
| Style | | | | | |
yay! im a owl! =D
| Collaborating (The Owls) When your goals and relationships are highly important to you, you want to act like an owl. You will negotiate to seek solutions that satisfy your goals and those of the other person so that a high-quality relationship can be maintained. Owls see conflict as a means of improving relationships by reducing tension between two persons. They are not satisfied until the tensions and negative feelings have been fully resolved. |
2. Conflict Management Styles: Exercise
| You have lived in your housing estate for many years. Your house is at the end of the road and has convenient access to the park opposite. It is a common practice for residents in the area to park their cars outside their houses. Then one day, your neighbour, John, asked if he could park his car outside your house. You agreed since you were not a car-owner and didn’t need the parking space anyway. After six years, John sold away his house and moved away. One day, you came back to see a huge commercial van parked outside your house and obstructing the access to the park. You intercepted the driver and asked him what he was doing. He told you that John had told him he could park his van there. You replied that John had no right to give him the permission to park there as the space belonged to you. Moreover, the huge van was obstructing your view of the park. The man said that he only needed the space for about five months as he would be moving away. ACCOMMODATING RESPONSE: I would lend out the space to him since it’s only for 5 months. I hope that everybody is happy with it. Because I want to maintain our good relationship between each other. AVOIDING RESPONSE: I would not say anything more and instead lend him the space since I am not using anyway. I would be keeping quiet, letting others overthrown me. COMPETING RESPONSE: I would not lend out the space to him . I will fight with him until he gave up and move away and always believe that the space is mine not his. COLLABORATING RESPONSE: I would find a way where both of us benefits and prevent from argueing. |
Through this unit (managing conflict)
i Had learnt a lot about the good relationship we should maintain with each other instead of arguing with each other. And methods of how to manage conflict and preventing it from getting worser. I will use these methods wisely when conflicts come over, and solve it in the best way where both parties benefit because i like collabarating with others!